RETAIL

Agentic AI for Customer Service

Agentic AI that resolves customer requests, orchestrates business processes, and integrates directly with your CRM, ERP, and inventory systems

Autonomous where possible. Human where required
Self-service access without IT bottlenecks
Service customers 24/7

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Why Retail Operations Need AI Agents

Remove manual bottlenecks

Agentic AI takes care of end-to-end tasks on its own, making things more efficient and minimizing human work

Eliminate scalability problems

The solution is built on top of AWS and is designed to grow with you as you add more channels to your business

Reduce rising operational costs

Save up to 60% of support costs by automating repetitive work and reducing handling time

How It Works

Our solution uses autonomous AI Agents built on AWS AgentCore to act as a bridge between your business rules and your technical systems. Unlike traditional chatbots that just provide information, these agents can think, plan, and take action.

The AI agent processes customer or employee inquiries in natural language

The agent applies your business logic and determines the best course of action

The agent integrates with your CRM, ERP, WMS, and more, and acts in real time

The agent escalates complex or sensitive requests to a human with full context

Agentic AI for Retail - CBTW - Short demo-1

What It Means for Your Teams

60%

of inquiries resolved autonomously

40%

reduction in manual handling time

24/7

execution across systems

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Our 3-Stage Engagement Model

Our 3-stage engagement model delivers clear measurable value at each stage:

Phase 1: Proof of Value

Tangible proof of time-savings and accuracy within a controlled environment
4-6 weeks

Phase 2: MVP

A live solution capable of resolving 40-60% of targeted manual inquiries autonomously
8-10 weeks

Phase 3: Run & Scale

A fully automated, scalable ecosystem reducing total operational costs by up to 60%
Ongoing delivery

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Agentic AI for Retail - How it works - CBTW 3

Fully Tailored to Your Business Processes, Security, and Compliance Requirements

Works seamlessly with your existing technology stack, integrating and automating your data and workflows.
Accommodates your unique business processes and adapts as your business scales.
Delivers instant and autonomous answers, automating time-consuming and costly human interactions.

Trade Your Chatbots Against Autonomous AI Agents

Instead of asking your agents to “handle the ticket,” the AI agent handles it (fully or partially) across your CRM, ERP, order management and inventory systems.

Traditional Chatbot	CBTW Autonomous Agent
Answers questions	Executes tasks
Scripted	Reasoning-based
Siloed	Cross-system orchestration
Escalates quickly	Escalates only when needed

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Our Partnership with AWS

We deploy Agentic AI solutions on AWS so they scale, are secure, and work well from the outset.

We are AWS partners and leverage our experience in retail process and AWS tools such as Bedrock, Lambda, Step Functions, and CloudWatch to deploy your AI agents into production.

70

Certified experts

25

Successful projects

Agentic AI for Retail - CBTW - AWS Partnership

Check Out Our Work

Transforming Customer Service with Autonomous AI

Learn how Agentic AI resolved 60% of customer inquiries autonomously, reducing service costs and improving CSAT.

Optimizing stock levels with Agentic AI

See how automated replenishment decisions reduced stock-outs by 20% and excess inventory by 15% in retail operations.

Self-Service Analytics for Store Managers

Discover how AI-powered self-service analytics reduced report generation time from hours to minutes.