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Retail

Agentic AI for Customer Service

Agentic AI that resolves customer requests, orchestrates business processes, and integrates directly with your CRM, ERP, and inventory systems 

  • Autonomous where possible and human where required

  • Self-service access without IT bottlenecks

  • Service customers 24/7

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Hands typing on a laptop with a coffee mug on a wooden desk.

challenges

Why Retail Operations Need AI Agents

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Agentic AI for Retail - CBTW- AI workflow automation

Remove manual bottlenecks

Agentic AI takes care of end-to-end tasks on its own, making things more efficient and minimizing human word
Agentic AI for Retail - CBTW- Customer service analytics

Eliminate scalability problems

The solution is built on top of AWS and is designed to grow with you as you add more channels to your business  
Agentic AI for Retail - CBTW- CRM and ERP system integration

Reduce rising operational costs

Save up to 60% of support costs by automating repetitive work and reducing handling time
Agentic AI for Retail - CBTW - Short demo-1

How it works

Our solution uses autonomous AI Agents built on AWS

Our solution uses autonomous AI Agents built on AWS AgentCore to act as a bridge between your business rules and your technical systems. Unlike traditional chatbots that just provide information, these agents can think, plan, and take action.

  • The AI agent processes customer or employee inquiries in natural language

  • The agent applies your business logic and determines the best course of action

  • The agent integrates with your CRM, ERP, WMS, and more, and acts in real time

  • The agent escalates complex or sensitive requests to a human with full context

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Numbers

What It Means for Your Teams

60%

of inquiries resolved autonomously

40%

reduction in manual handling time

24/7

execution across systems

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solution

Our 3-Stage Engagement Model

Our 3-stage engagement model delivers clear measurable value at each stage:

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Autonomous-AI-Agents-Customer-Service-CBTW

Phase 1: Proof of Value

Tangible proof of time-savings and accuracy within a controlled environment

4-6 weeks

Autonomous-AI-Agents-Customer-Service-CBTW

Phase 2: MVP

A live solution capable of resolving 40-60% of targeted manual inquiries autonomously

8-10 weeks

Autonomous-AI-Agents-Customer-Service-CBTW

Phase 3: Run & Scale

A fully automated, scalable ecosystem reducing total operational costs by up to 60%

Ongoing delivery

How it works

Fully Tailored to Your Business Processes, Security, and Compliance Requirements

  • Works seamlessly with your existing technology stack, integrating and automating your data and workflows

  • Accommodates your unique business processes and adapts as your business scales

  • Delivers instant and autonomous answers, automating time-consuming and costly human interactions

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Agentic AI for Retail - How it works - CBTW 3-1

Comparaison

Trade your Chatbots against autonomous AI Agents

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Instead of asking your agents to “handle the ticket,” the AI agent handles it (fully or partially) across your CRM, ERP, order management and inventory systems.

Traditional Chatbot CBTW Autonomous Agent
Answers questions Executes tasks
Scripted Reasoning-based
Siloed Cross-system orchestration
Escalates quickly Escalates only when needed

Partnership

Our Partnership with AWS

We deploy Agentic AI solutions on AWS so they scale, are secure, and work well from the outset. 

We are AWS partners and leverage our experience in retail process and AWS tools such as Bedrock, Lambda, Step Functions, and CloudWatch to deploy your AI agents into production. 

  • 70 Certified experts

  • 25 Successful projects

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Agentic AI for Retail - CBTW - AWS Partnership-1

Ready to Scale Your Customer Service with AI Agents?

Contact us today for a consultation with one of our AI experts. 
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